FAQs

Shipping • Returns • Contact Us

Can I cancel my order after I've made a purchase on the website? - You can.
We offer immediate order cancellations as long as your order has not been processed (Usually within 24 hours). So if you change your mind within that time - send us a message and we'll cancel and refund you in full as soon as we get your request.

How do I return or exchange an item? - Our Guarantee.
Our return policy lasts 30 days beginning only when our package is delivered to your address.
We will accept any returns for all unused items in their original packaging and with proof of purchase within 30 days to guarantee customer expectations and ensure satisfaction of your purchases.
We're confident our premium curated products selection will meet or exceed your expectations but if you want to make a return - please email us at  info@frenchietale.com

What types of Payment do you accept? - All Standard Payments.
We accept all Payments by Visa, Mastercard, and American Express.

What are your shipping options? -We ship via UPS< FedEx, USPS or other premium carriers via ground shipping. Orders of $100 or more receive free shipping. Orders under $100 are charged a $5.95 flat shipping rate for ground shipping.

What if the item I ordered arrives broken or damaged?
We'll make it up to if you in the case that it does. We take great care in selecting the manufacturers of our curated collections. If you discover a flaw or fault in the item please contact us within the first 7 days of receiving that item and we'll work it out with you.

Where do you ship from?
We ship out from fulfillment centers in the United States.